Returns & Exchanges

Due to the personalized nature of custom-made sneakers, we have specific guidelines regarding returns and exchanges.

Return Process

• 1.
  Initial Inspection

  Inspect your sneakers immediately upon arrival and document any manufacturing defects or shipping damage.

• 2.
  Contact Support

  Email our team within 48 hours of delivery if there is an issue with your order to receive a Return Authorization.

• 3.
  Secure Packaging

  Place the sneakers back in their original box and use a secondary outer shipping box to prevent damage during transit.

• 4.
  Shipment

  Send the package back using a tracked service. Once received and inspected, we will process your repair or replacement.